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STEAM • THE IRONING ROOM

MAKE LIFE EASIER • REMOVE THE WRINKLES

FAQ

  • WHERE ARE YOU LOCATED?
    We are conveniently located in Belle Eden, Ashfield, Bundaberg. Please let us know if you would like to book a time to drop off/collect your ironing. Alternatively we provide a free pick up/delivery service in most areas of Bundaberg, Bargara and surrounds. Let us know your suburb and we can let you know our available pick up/delivery times for your area.
  • DO I NEED TO BOOK A TIME TO DROP OFF/COLLECT MY IRONING?
    Yes. All ironing drop offs/collections need to be booked for a specific time. Do you have a day in mind that would work best for you?
  • DO YOU OFFER FREE PICK UP/DELIVERY?
    Yes. We offer a free pick up and delivery service for most areas of Bundaberg. If you can let us know your suburb we can let you know what days and times we currently have available.
  • HOW MUCH DOES A BASKET OF IRONING COST?
    Ironing costs $4 per item + gst. If you would like to use our free pick up/delivery service you will need to have a minimum of 10 items. It you don't have 10 items you are welcome to drop off/collect from us by appointment.
  • WHAT IS YOUR TURN AROUND TIME?
    Our standard turn around time is 24 - 48 hours. If you need your ironing completed urgently or same day, please ask and we will do our best to accomodate your request.
  • HOW DOES REFRESH WORK?
    REFRESH works by relaxing the fibres in the fabric of your clothes and releasing the wrinkles for a smooth ironed like finish.
  • WHAT IS REFRESH USED FOR?
    REFRESH is a quick, easy and natural alternative to re-ironing, simply spray, shake and let dry. REFRESH removes soft wrinkles and crumpling from clothes that have been hanging in an overcrowded wardrobe or crammed into a suitcase.
  • IS REFRESH SUITABLE FOR ALL FABRICS?
    REFRESH is suitable for most fabrics, but plesae ensure you test on a small area if you are unsure.
  • HOW DO I USE REFRESH?
    Spray REFRESH directly on the garment until slightly damp. Shake garment and hang to dry. REFRESH dries quickly and is suitable for most fabrics.
  • IS REFRESH MADE FROM NATURAL INGREDIENTS?
    Yes REFRESH is made from all natural ingredients and is Australian made and owned.
  • HOW MUCH IS SHIPPING?
    Please see below our shipping prices within Australia. Orders under $49 = $9.00 Shipping Orders between $49 - $99 = $15.00 Shipping Orders over $99 = FREE SHIPPING Please contact us for international shipping prices.
  • WHAT IF I AM NOT HAPPY WITH MY PURCHASE?
    STEAM & REFRESH is all about making life easier. So if you are not happy with your purchase simply contact us within 30 days and we will either provide a refund or arrange a replacement.
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